Got Questions? We’ve Got Answers
Find quick answers to common questions about reserving, riding, and making the most of your experience.
How do I search for available rides?
You can search for rides by entering your pickup and destination locations, along with your preferred date. Our platform will show you all available options, including both direct and connecting journeys.
How do I reserve a seat on a ride?
Once you’ve found a ride that suits you, simply click ‘Reserve Seat,’ and follow the prompts to confirm your reservation.
Can I cancel my reservation if my plans change?
Yes, you can cancel your reservation at any time from your account dashboard. Please note that cancellation policies may vary, so be sure to check the ride’s terms before booking.
How will I know if my reservation is confirmed?
You’ll receive a confirmation email and a notification in your account as soon as your seat is reserved. You can also view your upcoming reservations in your profile.
Are there any fees for making a reservation?
There are no fees for reserving a ride, you can communicate with the driver if you wish omake a contribution towards the journey, such as fuel costs.
How do I meet my driver before the ride?
Once your booking is confirmed, you’ll be able to message your driver through our platform to arrange meeting details, such as location and time.
Is it safe to share a ride with someone I don’t know?
Your safety is our priority. All drivers and passengers are verified, and you can view ratings and reviews before making a reservation. We also recommend using the in-app chat to get to know your driver beforehand.
What should I do if I feel unsafe during a ride?
If you ever feel uncomfortable or unsafe, contact our support team immediately through the web app.
What happens if the driver is late or doesn’t show up?
If your driver is significantly late or doesn’t arrive, please reach out to our support team.
Are there any rules I should follow during the ride?
Yes, we encourage all passengers to be respectful, follow the driver’s guidelines, and comply with local laws. This ensures a positive experience for everyone on board.
Who can become a driver on your platform?
Anyone with a valid driver’s license, a roadworthy vehicle, and a clean background check can apply to become a driver. All drivers must also complete our verification process.
What types of vehicles are allowed?
We accept a range of vehicles, including cars and small vans, as long as they meet our safety and comfort standards. All vehicles must be regularly maintained and insured.
How are drivers rated?
After each ride, passengers can rate their driver and leave feedback. These ratings help ensure high standards and allow drivers to build trust within the community.
What costs are drivers allowed to charge?
Drivers may request reasonable contributions from passengers to cover fuel, running costs, and minor wear and tear. All costs must be agreed upon before the ride is confirmed.
How do I know if a driver and their vehicle are trustworthy?
All drivers and vehicles are thoroughly vetted through our verification process, which includes identity checks. You can also view driver profiles, ratings, and reviews from other passengers to help you make an informed decision before booking a ride.